FAQ

Default solution folder, feel free to edit or delete it.

Which platforms does Kyno run on?
Supported platforms are: Mac: macOS/OS X 10.9.5 or later Windows: Windows 7 Service Pack 1 64-bit or later
Wed, 2 May, 2018 at 12:12 PM
Can I use Kyno's single-user license on more than one computer?
Yes. You can install Kyno on multiple computers for use by one person using a single-user license. You can even install it on both Mac & Windows machin...
Wed, 16 May, 2018 at 12:28 PM
Which formats doesn't Kyno support?
Currently we have no support for raw video formats like RED Raw, Arri Raw, or Adobe DNG as produced bei Blackmagic Design cameras. We do have plans to off...
Wed, 10 Aug, 2016 at 8:44 AM
Not all metadata gets transferred to Premiere Pro. Why?
Kyno currently only relies on FCP7-XML to transfer metadata to Premiere Pro. Some metadata is either not supported by FCP7-XML or Premiere expects it to b...
Mon, 11 Jul, 2016 at 2:38 PM
Where does Kyno store its data?
The most valuable data - everything you add, like ratings, tags, text metadata (title, description, scene, shot etc.), markers, subclips - is stored in XML ...
Mon, 28 May, 2018 at 12:12 PM
Does Kyno write the metadata I add into the files?
No, currently we do not change the files at all, when editing metadata for several reasons, among others: it is not supported for a number of ...
Fri, 27 May, 2016 at 9:22 AM
Something weird happens. What do I do?
Here are some things that may help in some cases: Clear the cache/index of the application in the preferences Restart the application Reset all pre...
Wed, 9 Mar, 2016 at 11:20 AM
What languages does Kyno support?
Currently we have internationalizations for English, German, Spanish and French. The language of the user interface will be set to your operating system...
Wed, 24 Jan, 2018 at 11:05 AM
I have a video/audio file that the tool does not play, display metadata for or simply does weird things with. What do I do?
Please file a ticket describing what exactly does not work with the file and make a sample available, if possible. If it’s officially unsupported, you can a...
Sun, 17 Apr, 2016 at 4:05 AM
I moved my files to another place in Finder and now my ratings, tags and markers are gone. What can I do?
Kyno keeps this kind of metadata in a different place and if you move your files outside of Kyno, it loses the connection between the files and metadata. Mo...
Sun, 17 Apr, 2016 at 4:06 AM