I created a ticket for this issue a number of days ago with no response. I am new to Kyno and am unclear if issues are actually resolved via tickets or through the forum.
While I understand Kyno's overall design philosophy of keeping assets and metadata together in the same folder. I assumed the [Preferences > Advanced] cache/metadata options would manage disparate folders.
My basic workflow is: 1) Add non-indexed assets to [Assets] drive, 2) process (index) new assets located on [Assets] drive.
My primary computer suffered a catastrophic failure and has been rebuilt with a new motherboard and fresh reinstall of Windows 10 Enterprise.
PROBLEM - After reinstalling Kyno all of my media assets and metadata are disassociated.
REQUEST - Please provide guidance on how to restore asset-metadata associations. Please provide guidance on how to re-sync media assets and metadata.
You can find information about my basic configuration and resources below:
METADATA & ASSETS - Located on a dedicate server and accessed via network shares. Please see attachment.
Assets Drive = J: (\\server_name\assets\)
Metadata Drive = K: (\\server_name\dam\)
1) I have access to a copy my pre-rebuild Kyno directories in [user\Local\kyno] and [user\Roaming\kyno].
2) My original Tags and Metadata Presets are recoverable.
3) My metadata XML files are intact.
4) Items in Shared Cache are intact.
After going back through the FAQ (Is Kyno a Media Asset
Management System?) and reading other site reviews of Kyno, I realized I was arguably
not using the software as intended. I originally purchased Kyno as an Adobe
Prelude CS6 replacement, but wound up using it as a MAM which resulted in the
original problem. I will use another
product dedicated to that purpose.
I was able to reclaim my metadata and asset associations by following the steps below.
1. Utilize retained metadata files (descriptive-metadata.xml) from custom [Store metadata in:] location.
2. Uninstall Kyno software and remove all user profile (Local/Roaming) references to Kyno.
3. Perform fresh install.
4. Ensure the [tags.xml] file and [metadata-presets] folder have been appropriately restored in the Kyno folders under the user profile.
5. Retain default [Store metadata in:] metadata setting “Hidden directories (default)”. Note: I was hoping to avoid hidden metadata folders (.LP_Store) in every folder accessed via Kyno, but it appears to be the more reliable option compared to the custom-metadata-location option.
6. Perform an action in Kyno that causes a new metadata folder to be created in the desired asset folder.
7. Programmatically traverse the ‘retained metadata files’ folder and extract the file name-and-location from the XML [url] tag.
8. Copy and rename each (descriptive-metadata.xml) file into the desired hidden metadata folder (.LP_Store).
9. The new metadata file name should have the following format Asset_Filename (descriptive-metadata.xml > [url] XML tag) + “.lpmd”. Example: my_video.mp4 >> my_video.mp4.lpmd
The work done above will pass the reinstall-software test.
Granted, Kyno’s use of hidden XML metadata files will allow me to import that information into another product that is better suited as a Media Asset Management System. However, the current custom metadata [Store metadata in:] location feature does the exact opposite of what a user would expect it to do. That is, create a safe unified location for all of your asset metadata; this works fine until a fresh Kyno reinstall is needed.
Purchased software should be robust enough to handle customer uninstall/re-installs without a substantial amount of reconfiguration work. I do appreciate the easy-to-use features of the user interface features (viewing, lite editing, conversion, tagging) and hope to see better design clarity on the FAQ (Is Kyno a Media Asset Management System?) question.
Thanks for reporting, I've replied to your ticket via email